Satisfaction Guarantee
Compatible Products: One-Year Warranty
Brightoner collaborates with the nation's leading manufacturers and importers to source our compatible supplies. With a failure rate of just 1%, an extensive selection of over 3,000 toner and ink cartridge models, a 97% fill rate, and expedited 2-3 day shipping to most regions, Brightoner compatible supplies offer a cost-effective and high-performance alternative to costly OEM toner.
The majority of our compatible and remanufactured imaging supplies—including laser, inkjet cartridges and fax—are produced in factories certified to ISO 9001, ISO 14001, and STMC standards. These facilities adhere to stringent quality control procedures and are committed to continuous process improvements. All raw materials undergo thorough inspections to meet incoming quality requirements, and each finished cartridge is print-tested to ensure proper functionality before final packaging. To facilitate traceability in the event of a quality concern, all cartridges are labeled with unique lot number stickers. Additionally, lifecycle testing is conducted to confirm that page yields and print quality are at least equivalent to those of OEM cartridges.
Our compatible and remanufactured cartridges come with a One-Year Warranty, guaranteeing freedom from defects in material workmanship and performance. Should any cartridge fail to perform as expected, we will provide a free replacement. Please note that all returned defective cartridges are weighed; if a cartridge is found to be empty, no refund or free replacement will be issued. The warranty does not cover damage resulting from improper installation, modification, or misuse of the cartridge. Furthermore, we are not liable for any incidental or consequential damages of any kind.
OEM Products: No Warranty
Brightoner partners with major manufacturers to provide Original Equipment Manufacturer (OEM) supplies when necessary. However, Brightoner does not offer any warranty for OEM products. Customers purchasing OEM products are advised to direct all warranty concerns to the original manufacturer for support.