Frequently Asked Questions

No, Federal law prohibits any company or person from requiring you to purchase their OEM (Original Equipment Manufacturer) product. The Federal Trade Commission protects your rights as a consumer to purchase the product or service of your choice. The Magnusson-Moss Warranty Federal Trade Commission Improvement Act, Subparagraph C, Section 101, states this consumer protection law.

Each remanufactured cartridge goes through a comprehensive process including disassembly, cleaning, filling, component replacement and quality testing. Our cartridges are 100% post-tested to ensure that you receive the highest-quality cartridge.

Our Vendors have invested extensive time and money in their Research & Development Department to ensure that a comparative page count is achieved on each cartridge we sell.

Each cartridge is quality tested by our vendors to ensure its operational status. Our Vendors Quality Control Facilitators make sure only properly functioning cartridges are approved to sell.

Once you have clicked on the "Review & Pay" button on the Emailed Invoice and paid for your order, our system automatically places an order, the product will ship from our warehouse the same day if placed before 2:30pm MST and if placed after 2:30pm MST it will shipped the next business day. The product should arrive to you within 2-3 Business days unless you prepay to have the order overnighted.

There is a $10.00 flat rate shipping charge on all orders.  If you have multiple ship to address, there is a $10.00 flat rate shipping charge for each ship to address.

Call us at our office at 208-577-1250 (Monday-Friday 8:00a-5:00p MST) and one of our Customer Service Representatives will help troubleshoot your problem to verify the defective cartridge status and issue a return tag for sending the defective cartridge back to Brightoner.